1. Order Cancellation
- By Customer:
- You may cancel your order for products or services within the time duration as specified for the specific product or service, after placing the order.
- For project participation, cancellation requests must be submitted as per the information provided in the project.
- Cancellations can be made by email provide for the relevant product category or project.
- By IDEAZZ:
- We reserve the right to cancel any order for any reason, including but not limited to:
- If the product or service is out of stock.
- If there is an error in the product or service description or pricing.
- If fraud is suspected.
- In the event of order cancellation by IDEAZZ, you will be notified and offered a full refund.
- We reserve the right to cancel any order for any reason, including but not limited to:
2. Refund Policy
- Products and Services:
- Refunds for cancelled orders will be issued to the original payment method within 15 business days.
- For returned products, refunds will be issued upon receipt and inspection of the returned item, provided it is in its original condition.
- Shipping costs are generally non-refundable, except in cases of damaged or defective products.
- Project Participation:
- Refund policies for project participation may vary depending on the specific project.
- Specific refund policies for each project will be outlined in the project description.
3. Exceptions
- No refunds will be issued for:
- Digital products (e.g., downloadable content) once delivered.
- Services that have already been rendered.
- Any damage to products caused by the customer.